Returns & Exchanges
We stand behind every pair of Nurôku sunglasses. If you are not completely satisfied with your purchase, you can return it within 14 days of receiving it.
How to Return
- Email us at info@nurokuworld.com within 14 days of receiving your order
- Include your order number and, optionally, the reason for your return
- We will send you return instructions within 1 business day
- Pack and send the item back as instructed
Return Shipping
Within the European Union: returns are free — we provide a prepaid return label.
Outside the European Union: return shipping is arranged and paid by the customer. We recommend a tracked service.
Condition
Items must be returned in their original, unworn condition with all original packaging and accessories included (case, cleaning cloth). Items showing signs of wear, damage, or missing components may not be eligible for a full refund.
Refunds
Once we receive and inspect the returned item, your refund will be processed within 5–7 business days to the original payment method.
Exchanges
Want a different model or colour? We are happy to exchange. Simply specify your preferred alternative when you contact us and we will arrange the swap.
Warranty Claims
All Nurôku frames are covered by a 12-month warranty against manufacturing defects. If your frames have a defect, contact us with photos at info@nurokuworld.com and we will replace them free of charge — wherever you are.
Exceptions
Gift cards are non-refundable. Items returned outside the 14-day window may not be eligible for a full refund.
Questions? Contact us at info@nurokuworld.com.